DELIVERY AND TRANSPORT INFORMATION
ONLINE PURCHASE INFORMATION
No, you can also shop securely as a visitor, but you will then have to enter your personal details each time and you will not have access to your purchase history.
After creating your account, you have access to your customer account dashboard where you can view your recent orders, manage your delivery and billing addresses, password update and account details and consult your list of favorites (whishlist).
You will find all the details on our page delivery information.
You will find all the details on our page delivery information.
The Luxembourg geographical map provided is interactive and will provide you with all the information concerning the delivery days by canton.
For international deliveries, please contact us.
The Favorites List is a feature of our e-commerce that allows you to create a personalized collection of products that are of interest to you, but without any immediate purchase intention, and save it to your user account so that you always have it. at your disposal during your next login.
Once the order is validated, we will proceed with the packaging of the shipment.
For delivery times, please refer to our page delivery information.
Once the purchase transaction is confirmed and the payment validated, a detailed invoice will be issued.
This will be available on your customer account and a duplicate will be given to you upon delivery of the goods.
ONLINE PAYMENT INFORMATION
You can pay by bank card (credit card) via the secure platform PayPal (without having to create a PayPal account) or you can pay by Digicash by Payconiq.
Yes, PayPal protects all of your personal information. In addition, when you send a payment with PayPal, we do not receive neither your credit card number nor no financial information from you.
As referred to in our terms and conditions, the national delivery is carried out by us.
On delivery, we recommend that you check the order and if a breach, damage or incorrect delivery is noted, the problem must be notified to the delivery driver in order to replace the damaged goods as soon as possible.
For deliveries internationally carried out by subcontracting delivery companies, it is imperative to check the goods from reception to delivery and to have any damage or failure noted and notified to the delivery person.
Failure to comply with this approach will invalidate the claim and cannot engage our liability.
Once the complaint has been properly notified, we will replace the goods as soon as possible.
For an order return for reasons of apparent damage to the article, a product sent incorrectly, a false vintage or any other manipulation that damaged the product ordered, please refer to paragraph 5 of our conditions. general sales "RIGHT OF WITHDRAWAL AND REFUND".
